Disney+ Faces Technical Difficulties on Launch Day
Image via Disney+
Highly anticipated streaming service Disney+ launched earlier today, and the platform’s early sailing has not been smooth.
As Entertainment Weekly reports, subscribers were in an uproar Tuesday as “[they] complained of a variety of problems, from logging in, to setting up their profiles, to certain content being absent from the platform, to shows not loading, to long wait times for customer service.” A significant amount of users were unable to access the app and had been unable to do so since the early hours of the launch.
As of this writing, 73% of reported problems involve the actual streaming of video, per DownDetector.com (via EW), with over 8,000 users reporting issues as of 9 a.m. on Tuesday morning. While some luckier users managed to get the service up and running, most took to social media to berate Disney for the lack of foresight and apparent lack of customer support, getting the hashtag #disneyplusfail trending.
30min wait just to live chat with support. Thousands of people “in line” in front of me. My “session” timed out. I hope we all get a free day added to our “trial”. Trial indeed. #DisneyPlusFail#DisneyPlusDown
— Christ-en Mandrac-ula (@Ch_Mandracchia) November 12, 2019