American Horror Story Hotel: “Room Service”
(Episode 5.05)

In American Horror Story, almost every character that appears serves little purpose beyond playing to the whims of Ryan Murphy, and the staff of writers ready to do his bidding. It’s like a chess game with too many pawns. There’s far too little substance with the characters, probably to make it easier to inevitably get rid of everyone.
But this tendency to throw away characters is American Horror Story’s worst asset. Take for example Coven, which introduced so many characters that by the end, the show just cut down most of its cast unceremoniously. On the other hand, there’s a season like Freak Show, in which the overabundance of characters is still prevalent, but the ability and strength in dispersing them had more weight, due to how much we’d grown to like these characters, who were more than just tools in a larger game.
With “Room Service,” the gap between how these characters are handled is made incredibly clear, as two of the biggest pawns in this show become two of the most interesting characters, which really highlights just how much substance has been missing from the rest of the cast.
In Coven and Freak Show, American Horror Story has lamented the young coming to rise up against the old, making them irrelevant. This theme is even worse in Hotel, where the old are still there—the world just doesn’t see them anymore.
Now that Iris has turned with “the virus,” she’s still living with the lack of confidence that she had when she was alive. She’s been beaten down for far too long, mostly by her son Donovan, but also from decades of terrible customers at the Hotel Cortez. When a couple of “influencers” stop by the hotel as Iris is discovering what her new transformation entails, demanding grilled romaine and towels that aren’t made of sand paper, Iris finally lets the animal inside loose, murdering them both with a corkscrew and raging about how she still matters. She’s finally found herself, as she matter of factly states: “I never knew how to live until I died.”